Terms of Service
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Agreement to Terms
By accessing or using [Company Legal Name]'s website or services, you agree to be bound by these Terms of Service. If you disagree with any part, you may not access our services.
Services Description
[Company Name] provides:
- FORTIFIED home evaluations
- Grant application assistance
- Insurance documentation
- Educational resources
- Contractor referrals
We are NOT:
- Contractors or builders
- Insurance agents or brokers
- Government representatives
- Guarantee providers for grant approval
Evaluation Services
Scope of Evaluation:
- Visual inspection only
- FORTIFIED compliance verification
- Photo documentation
- IBHS submission
- Certificate facilitation
Not Included:
- Structural engineering analysis
- Code compliance inspection
- Warranty on construction work
- Guarantee of certification
- Insurance approval guarantee
Evaluation Fees:
- FORTIFIED Roof: $325-475
- FORTIFIED Silver: $475-575
- FORTIFIED Gold: $575-750
- Re-inspection: $150
- Renewal (5-year): $200-250
Payment due upon certificate issuance.
User Responsibilities
You Agree To:
- Provide accurate information
- Maintain confidentiality of account
- Use services legally
- Respect intellectual property
- Not interfere with services
- Not attempt unauthorized access
Property Access:
- Provide safe access for evaluations
- Disclose known hazards
- Ensure legal right to authorize evaluation
- Coordinate with tenants if applicable
Liability Limitations
We Are Not Liable For:
- Grant application denial
- Insurance claim outcomes
- Contractor work quality
- Storm damage
- Lost profits or opportunities
- Consequential damages
Maximum Liability:
Our total liability shall not exceed the amount paid for the specific service provided.
Cancellation Policy
By Customer:
- 48+ hours notice: Full refund
- 24-48 hours: 50% refund
- Less than 24 hours: No refund
- No-show: No refund
By [Company Name]:
- Weather-related: Full refund or reschedule
- Our unavailability: Full refund or reschedule
- Safety concerns: Full refund or reschedule
Dispute Resolution
Process:
- Good faith negotiation
- Mediation (if needed)
- Binding arbitration
- Small claims court exception
Governing Law: North Carolina law governs these terms.
Venue: New Hanover County, North Carolina
Contact Information
Questions about Terms:
[Company Legal Name]
Legal Department
PO Box 12345
Wilmington, NC 28401
Email: [Legal Email]
Phone: [Phone]